Placing an Order
Orders can be placed 24 hours a day, 7 days a week on dependablescientific.com. On-line ordering is straightforward and convenient; simply click the "Add to Cart" button from any product page on the web site and then follow the subsequent instructions.
Telephone orders can be placed during normal business hours, 8:00 am to 5:00 pm (Mountain Time) Monday through Friday (excluding major holidays) by calling (801) 568-3403 for Utah Residents or (800)-653-2939 toll free.
Payment and Sales Tax
Presently, Dependable Scientific accepts credit card payments from Visa, Master Card . Because Dependable Scientific operates in Utah, we are required to collect 6.85% sales tax on orders shipped to a Utah address. Those who live outside Utah will not be charged sales tax for orders placed on dependablescientific.com, but may want to consult applicable tax laws in their state.
Order Status / My Account
If you'd like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three days to your lead time depending on the item shipping method used and destination.
You may also check your My Account profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in My Account. If you wish to speak with us, please call (801) 568-3403 or 800-653-2939 Monday through Friday between 8:00 a.m. and 5 p.m. (mountain) or contact us anytime via email firstname.lastname@example.org
At this time, Dependable Scientific cannot ship direct items outside the 48 contiguous states. For special information or requests please email us at email@example.com
Security and Privacy
Shipping Methods and Charges
Standard shipping charges are based on UPS shipping costs and calculated directly by UPS.
Returns and Exchanges
Returns To cancel your purchase, please notify Dependable Scientific by phone, fax, or email, stating the reason for the return. You might however, if you are unhappy with your purchase for any reason, contact us with the details and we will do our best to satisfy you. If we have already shipped the item to you there will be a 25% restocking fee plus shipping cost for items that you have changed your mind on. If a product is defective we will either refund or replace. Please refer to Damaged Goods below.
Damaged Goods: If your merchandise is damaged upon arrival save all contents and packing materials and contact us within 3 business days. Failure to do so voids any responsibility we may have had.
Cancellations: Dependable Scientific works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (same business day of placing your order) at 801-568-3403 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.